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Rabu, 13 Julai 2011

Posted: 13 Jul 2011 02:27 AM PDT

Home » 2011 » 07 » 13 » Customer Care Consultant – Maxis Berhad at Jim

JOB DESCRIPTION

Customer Care Consultant (In-bound)

• To attend customer queries/requests tactfully and professionally via telephone

• To cross-sell and up-sell Value Added Services and products

• To provide accurate, efficient and quality service that exceeds our customers' expectations

• To adhere to escalation procedures of handling customer complaints at all times

• To maintain a high degree of responsibility towards customer confidentiality.

Customer Care Consultant (Out-Bound)

• Support inbound transferred calls – in order to save customers from churning from Client's network.

• Make outbound calls to acquire new customers.

Fixed Salary Portion:

1. Basic Salary: RM1,400* (SPM), RM1,500* (Diploma) and RM1,800* (Degree)

*may be higher based on additional years of working experience

2. Hardship Allowances per month: RM100

*this can be removed if your working hours are not on shift basis

3. Hand-phone rebate per month: RM300

4. Contract allowance (which is 15% of the above Basic Salary) per month.

5. Working hours: 24×7 rotational shift

Address of work: Level 1, Menara Sunway Annex

Jalan Lagoon Timur

Bandar Sunway

46150 Petaling Jaya, Malaysia

Please apply here or email your resume to hrmedia777@gmail.com with the heading "Call Centre: Maxis". Thank you.

Please apply here or email your resume to hrmedia777@gmail.com with the heading "Call Centre: Maxis". Thank you.

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